Digital innovation in leasing
BNP Paribas Lease Group is a European leader in financing professional equipment. It supports the growth of its customers and industry partners by offering leasing and financing services. Two-time "Digital Innovation" award winner for its long-term commitment to innovation and delivering benefits to partners, customers, and employees. The company employs more than 300 people and plans for further growth. It is part of the BNP Paribas Group, a leading bank in the eurozone and a key player internationally.
Digitization of business processes in a leasing company based on the Signer platform
BNP Paribas Lease Group, responding to growing demand from the market and customers, has launched a remote signing of e-documents using, e.g., <a href="https://www.certum.eu/en/qualified-electronic-signature/" style="color: #5ec1b0" target="blank">qualified electronic signatures</a>. This allows customers to conclude agreements without physically meeting with BNP Paribas Lease Group employees, which was especially important during the pandemic.
An additional objective of the project was the digitization of support processes (post-sales and internal) and the automatic verification of the authenticity and legal statuses of signed documents using a module for <a href="https://paperless.asseco.com/en/offer/webnotarius/" style="color: #5ec1b0">qualified validation of electronic signatures</a> and seals.
Provision of a Signer platform for the electronic signing of e-documents integrated with the necessary trust services
During the six months of the project, based on the customer’s requirements, a completely electronic lease sale and service process was developed and launched based on the provided <a href="https://paperless.asseco.com/en/offer/signer" style="color: #5ec1b0">Signer</a> platform, accessible from a browser. The solution is used by more than 200 employees of the company and a growing group of customers who have replaced the paper way of document handling with an electronic one, in line with the #paperless strategy.
The solution makes it possible to electronically sign e-documents using a qualified electronic signature between the company and its customers and in the internal workflow of the organization. The process also enables the validation of all digitally signed documents.
Implementation of the paperless strategy and digitization of processes
The new electronic documentation handling process allows customers to sign e-documents anytime, anywhere. Digitization has reduced time and increased the quality of post-sales and support processes. Unilateral letters such as authorizations, consents, and declarations are issued and sent digitally only, significantly accelerating their handling.
The company has also improved document management efficiency and workflow between business departments. The solution has resulted in accelerated performance for all units and employees, increased staff satisfaction, and economic benefits.
The particularly satisfying effects of the project include paper savings (approx. 7,500 A4 sheets per month) and reduction of CO2 emissions (approx. 22,500 kg of CO2 per month) due to the discontinued transportation of paper documents.
- 100% of documentation is digitally signed by the company’s management
- 100% of customer feedback is provided electronically by the Customer Service department
- 100% of post-sale documentation (approvals, damage authorizations, settlements with the Agency for Restructuring and Modernisation of Agriculture) is created electronically only
- 45% of the remaining documentation in post-sales processes is issued digitally
- 31% of BLS agreements are signed with qualified signatures by customers
- 62% of agreements in the corporate customer line were signed with a qualified signature
